Frequently asked questions about Makana Jewellery. Find answers to common inquiries about our fine Jewellery collections, ordering, shipping, returns, and customer care.

PAYMENT

What payment methods available

Major credit cards and paypal.

SHIPPING 

How long does it take to receive my shipment

Our supplier is based in the US, please look terms & conditions page.

Is there a waiting time for personalized Jewellery to be made.

SPECIAL REQUESTS

Can i change my order once it's been made.

Please contact us within the first 12 hours of your order by going to our contact us page and or whatsapp number +971 552 590 049. 

Can i get to see my design before i purchase.

Yes you can, send us an email with your name, font you would like and our design team will create a design for you if available. 

Can i cancel my order.

If you would like to cancel your order for personalized Jewellery they'll be a cancellation fee of 30% of the total amount of the item. Please contact us to make this cancellation.

RETURN & REFUND

I want to return an item i purchased.

You can return items that have not been opened and are resellable within 30 days of delivery. The will be 30% non refundable fee. Shipping and handling expenses will not be refunded. Please contact us by email.

I've received my order but its not correct.

Please contact us as soon as you can so we can resolve the issue. If the issue as not been resolved full refund will be given back except for shipping and handling expenses.

TRACK SHIPPING

Can i track my order.

Of course you can, you can goto the link on the bottom of the main page or click on this link here: Track My Order