Refund policy

Refund

•  We want you to be completely satisfied with your purchase. Please contact our customer service department by email. You have the right to return eligible items under the following conditions:

Eligible Returns

  •    Item received is defective, damaged, or significantly different from the product description.

  •     If you are not completely satisfied ( wrong spelling or damaged ) with your peronalized Jewellery providing the item is new and unworn you may return it.

•    We would need proof of damage.

Non-Returnable Items

•       Items that have been worn, used, or altered.

•       Customised or personalised jewellery.

•       Items returned beyond the 14-day of delivery without prior approval.

•    Tarnishing or allergic reaction after delivery are usually not covered.

Refund Process

•   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-14 business days.

•       Shipping & handling fees are non-refundable.

•  Please note that there will be 30% non-refundable fee on all items.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@makanajewellery.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@makanajewellery.com.