•  We want you to be completely satisfied with your purchase. Please contact our customer service department by email. You have the right to return eligible items under the following conditions:

Eligible Returns

  •    Item received is defective, damaged, or significantly different from the product description.

  •     If you are not completely satisfied ( wrong spelling or damaged ) with your peronalized Jewellery providing the item is new and unworn you may return it.

•    We would need proof of damage.

Non-Returnable Items

•       Items that have been worn, used, or altered.

•       Customised or personalised jewellery.

•       Items returned beyond the 14-day of delivery without prior approval.

•    Tarnishing or allergic reaction after delivery are usually not covered.

Refund Process

•   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-14 business days.

•       Shipping & handling fees are non-refundable.

•  Please note that there will be 30% non-refundable fee on all items.